http://backstagerockstar.myshopify.com may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, http://backstagerockstar.myshopify.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Irreparable defects with the product: Although all the products are checked before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check each type of the product offered before making a purchase.
Sizing Issues: Please check the sizing charts before purchasing as different manufacturers have different size measurements. If you are unsure, please contact us prior to purchase.
We will refund any item returned to us within 14 days of receipt. As long as the item is returned in its original condition we will refund the purchase price only - shipping costs will not be refunded. The cost of returning the item will be borne by the customer.