CUSTOM ORDER FROM USA - PLEASE ALLOW 10 -14 EXTRA DAYS FOR DELIVERY
CUSTOM ORDERS ARE NON-REFUNDABLE - Exchange size or credit note ONLY
Inspired by Rock and Roll, this short sleeved work shirt is made from 65% Polyester blended with 35% Cotton. The Wornstar Fight Fire graphics feature a printed patch and two pockets on front.
NB - Special Order Items are despatched directly from our supplier and will take an additional 2 weeks to arrive
FREE SHIPPING - UK Mail 4 Days delivery no tracking
UK FREE SHIPPING orders are handled partly by UK Mail and then handed over to the local Royal Mail service closer to you.
This service is not trackable. If you have clicked on the consignment number then the signature you see is that of a Royal Mail employee confirming the handover of your item. This means that your order is with you Royal Mail local depot and should reach you very soon.
COURIER 24 - 48 Hours - UK Mail Fully Tracked (usually next day)
NEXT DAY BY 1PM - Order must be placed before 2pm
FREE SHIPPING - Postal Service 10 - 25 days no tracking
COURIER - DPD 4 - 7 days fully tracked and insured
FREE SHIPPING - USPS Mail 10 - 30 days no tracking
DPD COURIER - 7 days fully tracked and insured
DHL COURIER - 3 days door to door fully insured
FREE SHIPPING***- Canada Post 10 - 30 days - very unreliable service
DHL COURIER - 3 - 4 days door to door fully insured
***We take NO RESPONSIBILITY for FREE SHIPPING orders to Canada. We will provide proof of sending with this service but will not replace undelivered items. You will have to pursue your claim with Canada Post.
We're very sorry but we cannot compensate for the ineptitude of Canada Post (and Tony is a Canadian!). WE STRONGLY SUGGEST using a tracked service!. Even easier, buy 2 items or more and WE'll COVER THE COST!
PLEASE SEND YOUR RETURNED PRODUCT AND ORDER NUMBER TO:
Backstage Rockstar Limited
20 Mosel Drive
If, for any reason, you are unhappy with your purchase within 14 days of receipt you may return it for a refund providing it is in the condition and original packaging in which it was supplied. Please email support@backstagerockstar to arrange the refund process.
https://www.backstagerockstar.com may, but are under no obligation to, honour requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service, https://www.backstagerockstar.com will require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item, followed their claims procedure and provided us with their response before we will consider your claim. To minimise non-delivery claims we encourage all customers to choose the COURIER shipping option.
Irreparable defects with the product: Although all the products are checked before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check each type of the product offered before making a purchase.
Sizing Issues: Please check the sizing charts before purchasing as different manufacturers have different size measurements. If you are unsure, please contact us prior to purchase. We cannot refund items simply because they don't fit. We provide accurate size charts for all of our products. We will happily exchange the item but he postage costs will be borne by the purchaser.
Wornstar Denim and Essentials purchases are non refundable. However, we will exchange for another size.
We will refund any item returned to us within 60 days of receipt. As long as the item is returned in its original condition we will refund the purchase price only - shipping costs will not be refunded. The cost of returning the item will be borne by the customer.
Exchanges - Shipment of your exchanged merchandise from our warehouse is paid by you unless we made a processing error which did not match your order. In such a case, we will happily cover the return postage.